Dear Bank of America Broad at Branch on Broadway,
Get over yourself! When a customer deposits $50, $13 of which is unrolled change, don’t get upset. Especially when that customer, is in good standing with the bank, ACTUALLY has money in the bank, and was allowed to make such transactions at other Bank of America Branches, and there was no line to hold up by counting said change. If you didn’t know, that was not good customer service. Not good in a recession, when people are pulling their money out at unprecedented rates.
::SIGH:: The first issue with this transaction occurred when the first teller rudely told me that the money had to be rolled. I replied with my patented <blank stare> and “most of the money is not enough to fill a roll, plus I was informed by another branch that I could simply place the money in a currency bag and it would be counted for me.” The chick replied by telling me that I had to see you. That’s cool, I understand, maybe she was confused and preferred to allow you, the higher up deal with this situation. But why, why, why, was I made to stand in line again!? But it’s still cool. I’m still not mad, I don’t have anything else better to do, I’m kind of on my lunch break, and this needs to get done today.
I now have the pleasure to deal with you personally. I say pleasure because you actually had the audacity to argue with me about what another bank teller did for me!!! Umm that is HORRIBLE customer service. Don’t you know that the customer is always right? But, knowing me, Miss I Don’t Back Down When I know I’m Right, politely and firmly informed you ythat I know for a fact I was not charged for having my change counted, nor was I informed that a special service was being performed for me. I actually opened this account by having $25 in change counted and deposited into this account. Apparently I am not trustworth as you refused to believe me. You kept going back and forth with me, telling me maybe even patronizing me by telling me to check my accounts. So I had to give you a little history about me, I check my statements religiously, and if I would have been charged for having the change counted, I would have raised a fit. Just like if you would have refused to accept my change I would have went over you to the bank manager, and if he could not have assisted me, I would have closed my account right then and there. To paraphrase mommy dearest, don’t eff with me, this ain’t my first rodeo! Holla atcha gurl!!!
::sidenote:: I was originally going to deposit the afroementioned $25 in change into my Wachovia account which I opened for the purpose of depositing checks, change and so on, but they gave me hassle about that. When did it become such a hassle to use currency? Am I the only person who not only saves her change, but counts, and deposits it for saving? And wait, I use the bank of America (wait for it) keep the change account so why is it such a big deal for me to deposit change into said account? ::end sidenote::
However, for whatever reason you not only counted my change but you took your sweet time. This did not faze me seeing as I didn’t really have anything to do, and I really wanted my change to get deposited. Especially since all of a sudden I have morphed into a miser; I want every little bit I can find. I digress, I hope you enjoyed the two minutes of icy silence that you attempted to impose upon me. I apologize for not being affected though, seeing as I was reading the literature about CD’s, increasing the interest rate of CD’s, saving more money, and money market accounts. In other words, I was heartily ignoring you because I had bigger things on my mind, i.e. saving dineros. Plus I had already decided in my mind that I was not going to allow you to get to me. For whatever reason, you were having a bad day and you needed a scapegoat to help you “breathe through the pain”as my friend Kee likes to say. So I am actually happy to have assisted you, I know how it gets working in retail, and sometimes you have to take any little victory that comes y0ur way. I also know that you discussed this with your bank friends. Again, if I provide the day’s hilarity, that made everything better, I’m glad to be of service.
In conclusion, I hope that you will continue to be your frosty self, because I won’t change my sunny deposition, nor will I stop depositing change. I will however roll the change, because that is the way you all do things here, and really all you had to do to make sure I had a pleasant experience and to make sure I didn’t go away mad was to tell me politely that you were going to do me this favor this one time, but next time I need to make sure that the coins are rolled. I would have thoroughly apologized for being a nuisance and begged your pardon.Seriously, there is nothing sarcastic about that statement. I am not an evil person, plus I used to work in retail and I know how it goes. However, I an not an ignoramus, and an ignoramus would repeat this situation. But not me, in three months, when I deposit my next stash of currency I will make it my business to ensure that the change is counted, rolled, and properly marked AND I will make sure to ask for you. But having the currency properly readied for depost might upset you even more. Who knows, maybe you are used to that, who knows I sure don’t. Stockholm Syndrome or something, you like pain and/or suffering. <shrug shoulder> you might wanna get that checked out.
Until next time,
Your friendly currency depositor
[initials]
